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MINERVA

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Integration

MINERVA

Owns the support-operations narrative — operator/service adjacency without sending outbound comms.

LiveCatalogue status
ObservingRuntime posture

Support intelligence: tenant-scoped triage read models from messaging, incidents, and connector-job evidence — distinct from NUNTIUS send authority.

  • MINERVA
  • Support
  • Observing
  • Service
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Expanded capabilities

  • Triage support issues with severity and source-health honesty
  • Suggest NUNTIUS draft plans or RECORD_ONLY candidates — never auto-send
  • Pin durable findings for support operators
  • Coordinate with CONCORDIA on account context
  • Keep messaging send on separate human-gated paths

How they learn & improve

MINERVA improves triage priorities from which draft suggestions operators accept into plans vs discard — send remains a separate approval.

  1. Observe support issue inventories with provenance.
  2. Offer draft-only NUNTIUS suggestions under mutationAllowed=false.
  3. Learn from human approve/cancel on those drafts.

How they work together

MINERVA sits between support reality, NUNTIUS messaging, and customer-health (CONCORDIA).

  • NUNTIUSDraft suggestions only; humans still approve sends.
  • CONCORDIAUses account health to prioritise critical issues.
  • HERMESSees operational flow pressure that may cause ticket spikes.
  • ATLASKeeps suggestions inside orchestrated, policy-aware plans.
  • Telemetry planeShares governed context with Telemetry plane so operators see one coherent path instead of conflicting module stories.

Practical benefits

  • Draft the reply, don’t send itSupport leads get a DRAFT plan or learning candidate — customers never get unapproved AI mail.
  • Critical queue claritySeverity counts with source status help staff the right queue first.
  • Account-aware triagePairing with CONCORDIA stops treating a strategic account like a random ticket.

Learning and improvement stay human-visible: candidates are RECORD_ONLY until an operator reviews and applies them. Sensitive sends, publishes, and approvals never run silently.

Related agents

MINERVA — AgentIQ Agent Catalogue · AgentIQ Labs